Question 1

Can I return my product?

Accepted Answer

We currently offer returns in the form of store credit. Please contact us within 72 hours to be eligible.

Question 2

How much is shipping?

Accepted Answer

Shipping is a flat rate of $10 for orders under $150. Orders over $150 will receive free complimentary shipping.

Question 3

When should I expect my pre-order?

Accepted Answer

Each pre-order has a posted (TAT) Turn around time. Refer to product for given time frame.

Question 4

Can I create a custom design?

Accepted Answer

Yes! Email us at Customerservice@ivyandnaveyco.com (Customerservice@ivyandnaveyco.com)and we can help with creating a custom design for you.

Question 5

How soon are products shipped?

Accepted Answer

Products are usually shipped within 72 hours.

Question 6

How can I reach out for help with my order?

Accepted Answer

Contact us at Customerservice@ivyandnaveyco.com

FAQ